Shipping & Handling
Delivery for orders over 2Kg are usually done by our appointed carriers', fully tracked and insured up to £50 (additional insurance is available at extra cost, please do contact us if you do require this option).
Areas within UK outside our carriers delivery schedule, (Isle of Wight, Isle of Man, Scottish Highlands, Northern Ireland etc) which include some post codes beginning with AB, FK, KW, PA, IV, KA postage will be subject to additional charges.
For orders under 2Kg (including volumteric weight) are usually delivered by Royal Mail, using their First Class service within UK or International Signed For Service for overseas orders, insured up to £50 (additional insurance is available at extra cost, please do contact us if you do require this option).
If available, we will supply you with the tracking reference by email and the website link where you track your parcel.
We endeavour to find the best price/quality of service from our carriers and will pass any discounts to our customers.
Because of the nature of the parts we sell and the huge variances in weight and size (for example, fairings which are fairly light yet take a lot of volume or rear sets kits or a pair of brake discs, which are packed in a small box but are quite heavy) plus the often combined shipping we do for our customers, our automatic shipping costs calculator may not provide the most accurate quote for combined order, especially for overseas orders.
We strongly recommend our customers, especially from Overseas, Islands (Cyprus, Malta, Balearic, Canary, Corsica, Isle of Man etc.) and other remote locations, to contact us before placing an order to obtain a shipping quote and a pro-forma invoice from us. If postage already paid and excess paid or underpaid, we shall contact you prior to shipping.
Please note that some items or orders, due to volumetric weight (our carriers use several different formulas such as multiply length, width and height in cm then divide by a given number to obtain the volumetric weight in Kilograms) may incur additional shipping charges from our carriers due to volume size or weight, especially so with International Freight.
Please do contact us prior to placing an order if you have any doubt about the size or the weight of your order, we will be more than happy to assist you.
Orders are processed throughout the day. Delivery within UK is usually made within the next two working days on fully stocked orders placed before 14.00h GMT. Otherwise, we hope to get your order (if it includes custom made) to you within five working days. International orders may take slightly longer., we will inform you of the particular details.
Our carriers operate from Monday to Friday. UK Saturday delivery can be arranged at an extra charge.
Loss or damage whilst in transit
When you sign for a parcel please inspect it carefully. If you have any reason to suspect it has suffered in transit mark the delivery or acceptance note "damaged in transit" before signing. If possible, please provide us with digital images of the damages.
Claims for damages or shipping shortage must be made within 2 days (48 hours) from receipt. Keep any damaged goods in their original packaging and keep the original shipping box and packing materials in which the damaged goods were received. This is essential for us to recover any losses from the carriers. Failure to do so will invalidate any successful claim.
Please remember that parcels are insured only up until the point that you sign for them - we cannot claim for a damaged parcel if you have signed for it as undamaged. If your parcel does not arrive at all we have to establish our claim with the carriers concerned before we can send a replacement consignment. This can sometimes take a little while, and if your part is needed urgently a second order may be placed. One of your orders will be refunded as soon as the carriers clear our claim.
FlatRacer offers a guarantee of satisfaction. If you are not satisfied you can return the product to us, but we request it is returned in its original, re-saleable condition, including the packaging. We do ask that you let us know of any problems before returning the product, and we'll see if there's a solution. We will respond to any request within 4 days.
Please also note that we will accept any returns within 14 days of you receiving the order, as long as the goods are returned in their original packaging in unused, unmarked, undamaged, re-saleable condition. However, please inform us before returning so we can verify your details. Your statutory rights are not affected.
All incorrectly ordered or unwanted products returned to us will be subject to a 20% restocking charge.
Custom made parts to fit your specific bike model and/or special requests are non-refundable.
In the rare event that a part does prove faulty you will need to supply your original invoice or a photocopy and the part must be returned to us so that we can confirm the fault. Please note that any warranty is non-transferable.
If a part is ordered in error then it may be returned within 7 days of receipt, however we reserve the right to charge a handling fee of 20%. Acceptance of goods is deemed as acceptance of these conditions. Obviously no shipping charges on re-sent replacement parts or handling fee will be charged on returned goods that were not as ordered or found to have a manufacturer's defect.
Please note that some of our GRP (fibreglass) parts come undrilled, unfinished and may or may not have mounting fittings. These are not considered 'manufacturer defect' and will not be accepted as such. Additionally, we supply via email or post mail fitting instructions and advice. If you are having difficulties installing any parts, please do contact us, we will be more than happy to offer advice and assistance in solving the problem.
Under no circumstances will any return shipping charges (if incurred) be refunded, neither will the amount of any refund exceed the invoiced value of the good(s).
We cannot accept responsibility for returned parcels which are undelivered, please retain your proof of postage etc., you may require it on the event of a claim with your carrier.
We are not responsible for any labour charges incurred during fitment or removal of allegedly faulty (or incorrectly supplied) parts.
FlatRacer is not yet a VAT registered company, therefore there is no Value Added Tax to be applied or deducted to the ordered goods or services.
Customers outside EEC (Economic European Union) please be aware that you might be liable for import taxes, custom and clearance fees. Please inform yourself with your country authorities and calculate in advance the tax you might be liable to pay.