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Terms & Conditions

About us!

The FlatRacer Team is completely dedicated to your total satisfaction. We are Motorcycle (with a soft spot for Cafe Racers) enthusiasts who wish to provide top quality parts at the keenest price with an outstanding, friendly service. We will not sell rubbish, if we are not proud or happy to fit the parts we sell on our own bikes, then we don't sell it!

If you have any suggestions or comments please email us at info@flatracer.com.

Our Guarantee:

All new items are guaranteed for 12 months from date of purchase (unless otherwise stated). Should an item fail within this period, it will be at our discretion to repair or replace the item. This guarantee expressly excludes any consequential loss or loss of profit, labour charges incurred, or damage caused by misuse, neglect, incorrect fitting (except by ourselves), accident and abnormal wear and tear. Under no circumstances will any return charges (if incurred) be refunded, neither will the amount of any refund exceed the invoiced value of the good(s).

In the rare event that a part does prove faulty you will need to supply your original invoice or a photocopy and the part must be returned to us so that we can confirm the fault. Please note that any warranty is non-transferable. If a part is ordered in error then it may be returned within 7 days of receipt, however we reserve the right to charge a handling fee of 20%. In the case of special orders and where goods have been made to customer specification we reserve the right to refuse cancellation and refunds. Acceptance of goods is deemed as acceptance of these conditions. Obviously no shipping charges on replacement parts or handling fee will be charged on returned goods that were not as ordered or found to have a manufacturer's defect. Please note that some of our GRP (fibreglass) parts come undrilled, unfinished and may or may not have mounting fittings. These are not considered "faulty" and will not be accepted as such.

Handling fee

Unfortunately every sale has an administrative cost. We have to pay fees to our Bank and PayPal on every sale - and every refund (as well as time taken in picking and packing the parts, and checking/testing a return). The surcharge may be waived if parts are exchanged for others of an equal or greater value.

Loss or damage in transit

When you sign for a parcel please inspect it carefully. If you have any reason to suspect it has suffered in transit mark the delivery or acceptance note "damaged in transit" before signing. If possible, please provide us with digital images of the damages.

Claims for damages or shipping shortage must be made within 2 days (48 hours) from receipt. Keep any damaged goods in their original packaging and keep the original shipping box and packing materials in which the damaged goods were received. This is essential for us to recover any losses from the carriers. Failure to do so will invalidate any successful claim.

Please remember that parcels are insured only up until the point that you sign for them - we cannot claim for a damaged parcel if you have signed for it as undamaged. If your parcel does not arrive at all we have to establish our claim with the carriers concerned before we can send a replacement consignment. This can sometimes take a little while, and if your part is needed urgently a second order may be placed. One of your orders will be refunded as soon as the carriers clear our claim.

Out of stock items

If your item is out of stock for a period exceeding 3 working days we will contact you before agreeing how to proceed. Due to the handcrafted and custom nature of several of our parts, it is always advisable for you to contact us beforehand about availability of the parts you wish to purchase. We will hold your order until we can supply all the items you have asked for. If you would like us to part-send the order please do inform us so. Please note that this will incur additional shipping and handling charges.

Please note that some of our custom parts will require a deposit of 20% to secure the order, we will inform you so before proceeding with the order.

Returns

FlatRacer offers a guarantee of satisfaction. If you are not satisfied you can return the product to us, but we request it is returned in its original, re-saleable condition, including the packaging. We do ask that you let us know of any problems before returning the product, and we'll see if there's a solution. We will respond to any request within 4 days.

Please also note that we will accept any returns within 7 days of you receiving the order, as long as the goods are returned in their original packaging. However, please inform us before returning so we can verify your details. Your statutory rights are not affected.

All incorrectly ordered or unwanted products returned to us will be subject to a 20% restocking charge. 

In the rare event that a part does prove faulty you will need to supply your original invoice or a photocopy and the part must be returned to us so that we can confirm the fault. Please note that any warranty is non-transferable. If a part is ordered in error then it may be returned within 7 days of receipt, however we reserve the right to charge a handling fee of 20%. In the case of special orders and where goods have been made to customer specification we reserve the right to refuse cancellation and refunds. Acceptance of goods is deemed as acceptance of these conditions. Obviously no shipping charges on re-sent replacement parts or handling fee will be charged on returned goods that were not as ordered or found to have a manufacturer's defect.

Please note that some of our GRP (fibreglass) parts come undrilled, unfinished and may or may not have mounting fittings. These are not considered 'manufacturer defect' and will not be accepted as such. Additionally, we supply via email or post mail fitting instructions and advice. If you are having difficulties installing any parts, please do contact us, we will be more than happy to offer advice and assistance in solving the problem.

Under no circumstances will any return shipping charges (if incurred) be refunded, neither will the amount of any refund exceed the invoiced value of the good(s).

Tax charges

FlatRacer is not yet a VAT registered company, therefore there is no Value Added Tax to be applied to the ordered goods or services. Customers outside EEC (Economic European Union) please be aware that you might be liable for import taxes, custom and clearance fees. Please inform yourself with your country authorities and calculate in advance the tax you might be liable to pay.

Price Changes

Because of suppliers' pricing changes and fluctuating foreign currencies with which we pay some of our suppliers, prices are subject to change without prior notice. Although we endeavour to correct any pricing changes immediately, there might be occasionaly slight discrepancies in the website, we will inform you so before proceeding with the order.

Shipping And Handling

Delivery for orders over 2Kg are usually done by our appointed carriers, fully tracked and insured up to £50 (addtional insurance is available at extra cost, please do contact us if you do require this option). Areas within UK outside our carriers delivery schedule, (Isle of Wight, Isle of Man, Scottish Highlands, Northern Ireland etc) which include some post codes beginning with AB, FK, KW, PA, IV, KA postage will be subject to addtional charges.

For orders under 2Kg (including volumteric weight) are usually delivered by Royal Mail, using their First Class service within UK or International Signed For Service for overseas orders, insured up to £50 (addtional insurance is available at extra cost, please do contact us if you do require this option).

We endeavour to find the best price/quality of service from our carriers and will pass any discounts to our customers. Because of the nature of the parts we sell and the huge variancies in weight and size (for example, fairings which are fairly light yet take a lot of volume or rear sets kits or a pair of brake discs, which are packed in a small box but are quite heavy), we cannot provide you a shipping quote when you check out and pay through PayPal, reason why we provide a separate PayPal shipping and packaging invoice by email shortly afterwards.

We strongly recommed our customers, especially from Overseas, to contact us before placing an order to obtain a shipping quote and a pro-forma invoice from us, in order to avoid unwelcome suprises with the shipping costs.

Please note that some items or orders, due to volumetric weight (our carriers use several different formulas such as multiply lenght, width and height in cm then divide by a given number to obtain the volumetric weight in Kilograms) may incur additional shipping charges from our carriers due to volume size or weight, especially so with International Freight. Please do contact us prior to placing an order if you have any doubt about the size or the weight of your order, we will be more than happy to assist you.

Delivery Schedule

Orders are processed throughout the day. Delivery within UK is usually made within the next two working days on fully stocked orders placed before 14.00h GMT. Otherwise, we hope to get your order (if it includes custom made) to you within five working days. International orders may take slightly longer., we will inform you of the particular details.

Our carriers operate from Monday to Friday. UK Saturday delivery can be arranged at an extra charge.

Making A Purchase

Making a purchase could not be easier. Just browse our website, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a few details that PayPal needs to be able to satisfy the order. PayPal will accept the major credit cards such as Visa, Mastercard, Delta, Switch, Maestro and Solo cards plus Direct Debit from your registered Bank Account. If you are not registered with PayPal, we can assist you with information how to register and complete the Verifying and Confirming process.

Please note that we can only accept PayPal payment from Verified Members with Confirmed Addresses, International orders will only be shipped to the PayPal registered address.

We will also accept payments by Bank Transfer (all bank fees to be paid by the buyer), Bankers Draft, issued in Sterling Pounds,
UK Personal Cheques (addtional time to clear will be required before shipping the order), UK Postal Orders and Cash in Hand.

Privacy

Any credit card details you entered are transmitted over a secure (SSL) link and stored using encryption by PayPal. We do not have access to any financial information about your Bank or Card details.

We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party (PayPal or your Bank if paying by Bank Transfer) will not disclose any of the details to any other party.

Reaching us

If you need to reach us, please email us on info@flatracer.com, alternatively write to us at:

FlatRacer, 7 Baker Road, Willesden, London NW10 8TY, United Kingdom. (appointments strictly arranged in advance).